Job Information
Truist ATM Channel Ops Manager in Wilson, North Carolina
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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
please note that this role does not involve management of teammates. Will be hybrid work schedule at posted location
Responsible for ownership and management of a critical function with a moderate to high level of complexity and risk, and a limited scope within a purpose driven ATM Channel Operations sub-group or Team. Fosters relationship building by using excellent communication skills, interpersonal skills and exhibiting the flexibility/adaptability to work within a matrix mgmt. environment without direct reports.
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Responsible for planning, organization, leadership, and risk mitigation of an assigned critical function as delegated by the ATM Channel Operations Senior Manager or Operations Manager w/Staff
Accomplishes critical function objectives within schedule deadlines through influencing and interactions with process stakeholders, ensuring effective coordination occurs between teammates, stakeholders, and third party vendor partners
Makes decisions within assigned critical function regarding business rules, workflow, preparation of procedures, and timely delivery of services and oversees the quality of delivery striving to exceed standards
Informs and influences ATM Channel strategy with fleet performance optimization and technology/tool enhancement requests
Subject matter expertise and management of assigned critical function including ATM monitoring applications, third party contract and SLA performance adherence, ATM Channel process performance data analytics, and asset management toolsets and databases
Manage assigned critical function activities adhering to principles of Lean thinking and process simplification
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma/GED or equivalent work experience. 3 years' experience in a related field of banking operations or retail/commercial banking
Attention to detail and solid project management, research, or specialized technical skillsets .
Ability to comprehend, analyze, and interpret moderately complex business situations.
Strong collaboration, persuasion, negotiating and relationship building skills with demonstrated ability to create and execute action plans
Ability to motivate peers, subordinates, and third party vendor partner groups to take desired action.
Preferred Qualifications:
College degree with a focus on business, logistics, or engineering
3 years of back office financial services industry, business process analytics, or technology project management experience
Specific certification in the area of process improvement, change management, hardware asset mgmt.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)
. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
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Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
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