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Truist Merchant Production support senior analyst in Wilson, North Carolina

Req ID: R0046371

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Serve as a liaison between the all sales channels, third-parties and external vendors in order to efficiently onboard merchant clients on the Truist platform. Manage incoming directives from other channels as needed to maintain and support these relationships.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Develop and maintain a thorough and comprehensive understanding of all internal and external electronic payment processing systems in order to understand the functionality and performance of each data element modified and entered into these systems. Develop and maintain a thorough and comprehensive understanding of all products, services, and pricing strategies used by the Merchant Services line of business. Work with internal clients (i.e. Sales, Underwriting, Financial Ops, Account Mgmt, etc.) to resolve complex or escalated boarding and servicing issues. Prioritize and complete boarding, maintenance, and quality assurance items quickly and accurately. Support the bank’s cash advance solution in branches throughout the enterprise. Interpret technical guidance from vendors and third-parties and modify boarding processes as needed. Ensure industry-leading client satisfaction by mitigating errors and communicating effectively. Represent the department in meetings with internal/external clients (i.e. staff training opportunities, large client implementation meetings, special project updates, etc.).


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate’s degree in a related field, or equivalent education, or related training or experienceThree years of proven experience as a Production Support Analyst II or other relevant work experience.Excellent verbal and written communication skills.Ability to work independently with minimum supervision in a detailed oriented environment.Excellent analytical and troubleshooting skills.Proficiency in order entry systems, as well as basic computer applications, such as Microsoft Office software products.Create/distribute reporting utilizing tools such as Microsoft Access and Microsoft Excel.

Preferred Qualifications:

Bachelor’s degree in a related field,or equivalent education, or related training or experienceFive years of experience in the payments industry.

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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