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Truist Payments Risk and Exceptions Analyst II- Zelle in Wilson, North Carolina

Req ID: R0047802

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for handling electronic payment exceptions, escalations, and reconciliations related to ACH, Real Time Payments, Wire, and/or Zelle within established timeframes in order to mitigate risk.

  1. Independently analyze, research, and process complex electronic payment exceptions and requests in accordance to applicable operating rules and regulatory guidelines.

  2. Independently analyze, research, and support electronic payment cases/claims/inquiries escalated by internal departments and client service centers to resolve electronic payment cases/claims/inquiries and escalations in a timely manner.

  3. Perform outbound calls to corporate clients and internal departments to resolve exceptions.

  4. Perform account reconciliation, validation, and research outstanding/out of balance conditions for assigned General Ledger/Enterprise Owned Deposit Accounts in accordance to Accounting and Financial Reporting policies.

  5. With minimal oversight, provide internal departments with appropriate payment channel/solution to meet client/business needs while mitigating associated risk.

  6. Maintain extensive and expert knowledge of the policy, operating rules, and regulations of payments channel in order to lead/support periodic reviews of operational procedures for changes, streamline processes, and compliment payments channel compliance.

  7. Perform queries and provide reports using various data management tools.

  8. Represent payments channel within applicable industry groups.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. High school diploma or equivalent education, training, and payments risk-related experience

  2. Ability to work irregular hours on short notice to complete end of day processes, and being designated as a "mission critical" teammate on a rotating schedule in the event of inclement weather or natural disaster and be available to travel to offsite backup facility for testing and recovery operations

  3. Ability to work under limited supervision and direction

  4. Excellent written and verbal communication skills providing the ability to interact with technical support personnel and senior/executive leaders

  5. Resourcefulness in multi-tasking, anticipating needs, and researching/synthesizing information to resolve problems in a time sensitive/high pressure environment

  6. Demonstrated proficiency in basic computer applications such as Microsoft Office software products

Preferred Qualifications:

  1. Associate's degree in Business Administration

  2. Knowledge and understanding of electronic payments processing and applicable rules and federal regulations

  3. Three years of payments risk or exceptions experience

  4. Electronic payment job specific certifications (e.g.: Accredited Automated Clearing House Professional - AAP)

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

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