Truist Retail Payments Chargeback Specialist in Wilson, North Carolina
Req ID: R0029358
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Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)
Please review the following job description:
Provide support to debit card clients by investigating and resolving fraud disputes and ATM Transactions Posted in Error (TPEs) with extreme accuracy and timeliness according to Visa, Visa Debit Processing Service (DPS), Star Operating Rules and Regulations, Electronic Fund Transfer Act (federal Regulation E) and Visa Zero Liability, to mitigate risk of financial loss to BB&T, and maintain a high-level of client service to cardholders. Follow all procedures and control assessments in place to mitigate risk. Report any likelihood of risk to department manager immediately.
Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Comprehend, interpret and remain in compliance with operating regulations and dispute resolution policies and procedures, as dictated by Visa and federal Regulation E, while mitigating risk and loss to the Bank. 2. Execute on fraud chargebacks, representments, pre-arbitration, arbitration, pre-compliance, compliance and other filings with Visa, while mitigating the risk of financial loss to the Bank, to include minimizing the potential of legal action against the Bank. 3. Process ATM TPE claims for BB&T ATMs and foreign ATMs to include processing chargebacks and representments, while mitigating the risk of financial loss to the Bank, to include minimizing the potential of legal action against the Bank. 4. Validate accuracy of dispute classification, investigate compiled data, retrieve additional documentation from cardholder and decision the course of action needed to resolve the dispute. 5. Perform necessary entries to facilitate the movement of the financial settlement associated with processing chargebacks, representments and rejects to minimize potential loss for the Bank. 6. Establish, develop, and maintain “world standard” client service with both internal and external clients by ensuring quality, accuracy and professionalism with all verbal and written communication. 7. Participate in cross-training within the department to ensure training of all job functions within the unit in order to prevent financial loss. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High school diploma or equivalent 2. One year of experience in bank operations or equivalent work experience 3. Excellent verbal and written communication skills 4. Ability to read and comprehend rules and regulations; ability to meet critical time limits 5. Very good decision-making, problem-solving and organizational skills 6. Ability to adapt to heavy workloads and critical time frames 7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 8. Ability to travel, occasionally overnight Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify
Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.
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