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Truist Specialty Care Specialist II (Email Support/Messaging) in Wilson, North Carolina

Req ID: R0045329

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Specialty Care Specialist II (Email Support/Messaging) is responsible for responding to secure and non-secure inquires initiated by prospects and Truist clients through messaging platform. Inquiries can be initiated from, Online Banking, and/or Digital Commerce. Nature of inquiries is both service and solutions focused, including account servicing, general shopping and browsing, online banking support, and assistance with completing an online product application.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Provide industry leading, personalized service to all clients by building rapport and providing timely solutions and/or alternatives.

  2. Assist clients with inquiries and/or problem resolution in a professional and composed manner.

  3. Provide banking solutions for clients expressed and unexpressed needs. (Banking solutions could include changing of account types, the opening of new accounts such as demand deposits, time deposits, credit cards, balance transfers, new loans/lines of credit e.g., mortgage referrals, secured and unsecured lending or refinancing existing loans for more competitive rates or payments, etc.)

  4. Inform and educate clients on self-service options through various Truist technologies to improve their individual banking experience.

  5. Follow established policies, procedures, guidelines, regulations and laws to protect both our clients and Truist from any unnecessary risk.

  6. Continued training in multiple lines of business to be able to work in multiple skill sets simultaneously.

  7. Follow a daily set schedule that will require having efficient time management skills as well as a careful attention to detail.

  8. May support Consumer, Small Business and Private Wealth Clients with products including: Digital/e-Services, Credit and Debit Cards, Mortgages, Loans, Demand Deposit, Time Deposit and Retirement accounts.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. High School diploma, or equivalent education and related training or experience

  2. One year of client contact center experience or Truist front line client facing role

  3. Skills: Proficiency in Computer Applications (Windows, MS Office, etc.), Technical, Interpersonal, Problem Solving and ability to work efficiently across multiple platforms.

  4. Proficiency in written and verbal communications (including grammar and spelling). Bilingual Specialty Servicing job postings require fluency in both Spanish and English.

  5. Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.

Preferred Qualifications:

  1. Prior experience in referring products, solutions, etc. to clients

  2. Prior experience working in a call center, financial services or high volume/fast-paced work environment

  3. Background in supported department/product

  4. College degree.

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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