Truist Telecommunications Audit Analyst II - REMOTE in Wilson, North Carolina
Req ID: R0073638
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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Procurement and provisioning of voice and data telecommunication services from multiple, strategic partners. Order placement and management of all aspects of the service delivery cycle. Provide telecommunication ordering support for IT teams and Telecom Service Processing team (TSP team). Perform target telecommunication audits for cost avoidance. Manage the vendor relationship through feedback, collaboration, and process improvements to enhance the overall delivery of services. Create accurate telecommunication inventory for TEMs application.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage day-to-day telecommunication order activity through ServiceNow application. This includes processing complex and non-complex voice, data and mobility orders
Manage small to enterprise size telecommunication projects to meet project milestones and timelines
Prepare and present order and project information to management and peers
Work collaboratively with TSP teammates, peer teams and partners, with a high level of teamwork. Promote the ‘One Team’ spirit
Provide technical assistance and guidance to other IT associates for procurement and decommissioning of telecommunication services
Perform special telecommunication audits, as assigned, of workflows and voice and data projects to ensure unused services are disconnected
Administer vendor portal access to authorized requestors. Conduct vendor portal audits to ensure users are valid and have the appropriate, approved access
Utilize SharePoint and other tools to track and provide status during the procurement process for telecommunication services
Provide aid to maintenance organization for incidents that need information or assistance with resolution
Create timely and accurate telecommunication inventory for Telecom Expense Management (TEM) application
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree in accounting, telecommunications or related field, or equivalent education and related training
Five years of experience as a telecommunications technician for voice and data services
Demonstrated knowledge of business management practices to include vendor relationships, contract management and billing
Demonstrated application of regulations and standards applicable to the telecommunications industry
Resourcefulness in multi-tasking, developing creative needs and researching or synthesizing information for problem resolution
Capacity to comprehend complex technical concepts through training and self-study
Self-motivated with strong interpersonal and organizational skills
Excellent verbal and written communication skills
Demonstrated proficiency in basic computer applications such as Microsoft Office software products
Ability to travel, occasionally overnight
In-depth understanding of VoIP, Voice, and Mobility services
Strong attention to detail, accuracy of information and organization skills
Ability to multitask and prioritize in a dynamic, fast-paced environment
Intermediate knowledge of Excel and SharePoint
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)