Truist Collections Representative I in Winston Salem, North Carolina
Req ID: R0041117
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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Collect assigned accounts to a minimum efficiency of 95% or better.
Meet or exceed performance expectations for collection efforts based upon individual goals and objectives, e.g., minimum contacts per day, repossession inventory, past due budget.
Process customer drafts, fee waivers, Right to Cure and other deferrals on accounts based on written policy guidelines.
Order updated credit bureau reports or initiate the skip tracing process in accordance with established guidelines.
Document all collections efforts in accordance with established procedures.
Process customers' payments through electronic draft.
Communicate regularly with management regarding the status of problem accounts.
Perform general customer service duties.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma or equivalent
Excellent written and verbal communication skills, including telephone skills
Excellent interpersonal skills
Strong decision making and problem solving ability
Ability to work with others
Demonstrated proficiency in basic computer applications, such as MS Office products
Prior collections experience
Knowledge of collections or repossession
Bilingual in Spanish
Must be available to work1 day 1:00 -10:00 pm, 1 day 10:00 am - 7:00 pm, 2 days 8:00 am - 5:00 pm, Friday 8:00 - 6:00 pm or 8:00 - 7:00 pm, every other Saturday 10:00 am - 4:00 pm
Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.
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