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Truist Collections Representative II in Winston Salem, North Carolina

Req ID: R0046410

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures.


Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Collect assigned accounts to a minimum efficiency of 95% or better.

  2. Meet or exceed performance expectations for collection efforts based upon individual goals and objectives, e.g., minimum contacts per day, repossession inventory, past due budget.

  3. Consistently exceed individual performance metrics for peer group.

  4. Process customer drafts, fee waivers, Right to Cure and other deferrals on accounts based on written policy guidelines.

  5. Order updated credit bureau reports or initiate the skip tracing process in accordance with established guidelines.

  6. Document all collections efforts in accordance with established procedures.

  7. Process customers' payments through electronic draft.

  8. Communicate regularly with management regarding the status of problem accounts.

  9. Perform general customer service duties.


Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. High School diploma or equivalent

  2. Two years of collections experience

  3. Excellent written and verbal communication skills, including telephone skills

  4. Excellent interpersonal skills

  5. Demonstrated understanding of collections, bankruptcy and repossession laws

  6. Strong decision making and problem solving ability

  7. Ability to work with others

  8. Demonstrated proficiency in basic computer applications, such as MS Office products

Preferred Qualifications:

  1. Bachelor's degree

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

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