Job Information
Truist Post Charge Off Collections Rep-Sheffield in Winston Salem, North Carolina
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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Focus on post charge-off accounts negotiating approved settlements, payment arrangements, negotiating the voluntary turning in collateral, as well as skip tracing accounts, in an effort to update repossession agencies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Analyze a client's ability and willingness to pay based on a phone conversation, then determine best course of action to maximize Sheffield's recovery possibilities.
Consistently exceed individual performance metrics for collection efforts of assigned accounts based upon individual goals and objectives.
Negotiate payment arrangements or settlements with clients to recover charged-off balances. Navigate and interpret various screens and relay information to clients accurately and professionally.
Verify and document customer information (e.g. address, contact phone numbers, email).
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, and/or "scratch pad" entries in the collection system.
Utilize basic skip tracing tools to locate clients, when necessary.
Ensure that all accounts and queues have been thoroughly worked according to standardized collection procedures.
Ensure that appropriate letters are sent to debtors.
Process account maintenance transactions according to established guidelines.
Counsel dissatisfied customers.
Assist management in developing charge-off collection strategies.
Utilize blaster and dialer campaigns to concentrate on post charge-off collections.
Work with management on strategy to move accounts to and from third-party agencies.
Maintain a current knowledge of state collection laws.
Work closely with the repossession area in an effort to create repossession campaigns on charged-off accounts.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma or equivalent
Five years of collections experience
Strong verbal and written communication skills
Strong decision-making and problem-solving skills
Strong time management and organizational skills
Ability to work in a team environment
Ability to work a flexible schedule
Strong understanding of all regulatory requirements surrounding collections
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)
. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
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Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
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