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Truist Retail Credit Ops Sr. Change Manager I in Winston Salem, North Carolina

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Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This position is responsible for providing leadership of the Retail Lending platforms, programs and initiatives by

coordinating across and various Lines of Business (LOB). Supports the development of business solutions for

identified business needs and act in a liaison role with technology resources to define and implement effective

technology solutions.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Work with business units and/or departments to support strategic objectives and drive cohesion and connectivity across working groups within Retail Lending.

  • Manage strategic objectives by establishing direction and priorities and assigning associated work efforts both directly and indirectly.

  • Use expert level understanding of how business processes and systems map and interface with each other to create maximum business value and achieve business objectives.

  • Oversee the management of business, technology and process change projects, including the development, allocation and management of the project budget or resources.

  • Lead the gathering and documenting business requirements and in writing system specifications for defined solutions.

  • Provide expertise to the Retail Lending Lines of Business in understanding applications, data and architecture processes, structures and solutions and how they can be applied to solve business problems.

  • Provide an analytic function through researching and gathering information, putting it into logical format, defining trends and proposing solutions to achieve organization goals.

  • Use leadership skills to create solutions through a team environment.

  • Lead negotiations between multiple levels of management and business partners to develop synergistic solutions.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's Degree in Business, Accounting, or related field, or equivalent education and training

  • 7-10 years in lending, business administration, banking operations, strategic planning, or risk

  • Excellent communication and interpersonal skills

  • Ability to interact with senior and executive leadership

  • Strong leadership, organizational, and planning skills

  • Experience in strategic planning methodology and tools

  • Excellent problem-solving, interpersonal, negotiating, facilitating and consulting skills

  • Ability to work independently, proactively and operate accurately and efficiently in a fast-paced environment with variable deadlines

Preferred Qualifications:

  • MBA, or other advanced degree

  • Banking school certification

  • Graduate of a Truist based Leadership Development Program or similar training program at a financial institution

  • Six Sigma (process) certified

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (

. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

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