Truist Lead Infrastructure Engineer - Network Application Support in Zebulon, North Carolina
Req ID: R0038868
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Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Resolves complex technical issues for Truist's network infrastructure and application ecosystems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues.
In this capacity, performs programming and debugging activities.
Responds to issues in a timely manner by receiving and investigating incidents or service tickets
Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
Documents all relevant end-user interactions and steps taken to resolve incidents.
Has occasional contact with end-users.
Communicates status of issue resolution to internal teammates.
May engage and coordinate outside vendors.
Applies in-depth knowledge of technical support and an understanding of best practices.
Typically leads moderately complex projects and participates in larger, more complex initiatives.
Solves complex technical and operational problems.
Acts as a resource for teammates with less experience.
May lead efforts for task completion and support responsibilities for the team.
Completes assigned tasks by designated timelines.
Assists in process and procedure development and documentation.
May have people management responsibilities for a small team.
Works under minimal supervision.
Other duties as assigned.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
Understanding of key business processes and competitive strategies related to the IT function.
Ability to plan and manage projects.
Ability to solve complex problems by applying best practices.
Ability to provide direction and mentor less experienced teammates.
Ability to interpret and convey complex, difficult, or sensitive information.
Banking or financial services experience.
Bachelor's degree and 10+ years of NOC experience, which would include:
10+ years experience with various technologies, monitoring, and/or troubleshooting.
5+ years experience with application performance monitoring and support.
5+ years experience with Incident Management Support.
Major Incident Management experience preferred.
ITIL certifications preferred (Foundation, Operations).
Knowledge of one or more of the following:
Monitoring Tools(CA Product Suite – NetQoS/SOI/APM, HP NNM, Dynatrace, VMWare/VCenter, Splunk, Zabbix, NetCool, ExtraHop)
IT Alerting Tools(MIR3/Onsolve, xMatters).
Ability to multitask, and demonstrate flexibility in handling of competing demands and priorities.
Ability to collaborate with peer and supporting organizations on addressing complex and chronic technology issues.
Lead small initiatives to help improve Incident Management capabilities for the NOC.
Competent use of Microsoft Office Products – Outlook, Excel, Word, PowerPoint.
Excellent verbal and written communication skills.
Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.
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